Effective Date: Sat Oct 18 2025
MinePix ("we," "our," or "us") is committed to ensuring customer satisfaction while maintaining fairness for all players. This Refund Policy outlines the conditions and process for obtaining refunds for purchases made on our Minecraft server. By making a purchase, you agree to the terms outlined below.
All purchases on MinePix are for digital goods (virtual items, ranks, currency, and cosmetics) that are delivered instantly and automatically upon successful payment.
All purchases are fully automated — no manual or human-driven processing is involved.
We offer a 14-day refund period for all purchases made on our platform.
If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the purchase date.
To request a refund:
If you are a resident of the European Union, you have the right to withdraw from a purchase within 14 days of payment, as per EU consumer protection laws (Directive 2011/83/EU).
Once approved, refunds will be processed to your original payment method. Items purchased will be removed from your account upon refund completion.
To request a refund within the 14-day period:
Send an email to support@minepix.net with the subject line "Refund Request - [Your Minecraft Username]"
Include the following information:
Refunds will be processed within 7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Note: Any items, ranks, or currency associated with the refunded purchase will be removed from your account.
If you have concerns about a charge, please contact our support team at support@minepix.net. We are committed to resolving all issues fairly and quickly.
If you experience any payment issues, please contact our support team first so we can help resolve them quickly.
Payments on MinePix are processed through secure third-party payment processors. Different payment methods may have their own refund processing times.
If we offer subscription-based ranks that renew automatically:
MinePix operates in full compliance with Minecraft's End User License Agreement (EULA). We do not sell gameplay advantages or "pay-to-win" features.
All purchases are for:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically, especially before making purchases.
Any changes will not affect refund rights for purchases already made.
If you have questions or concerns about this Refund Policy or wish to submit a refund request, please contact us:
By making a purchase on MinePix, you acknowledge that you have read, understood, and agree to this Refund Policy.
Thank you for supporting MinePix! We appreciate your business and strive to provide the best Minecraft server experience possible.